Below is a few of our Frequently Asked Questions, if you don't see an answer to your question, please do not hesitate to contact us. Our reservations team will get back to you as soon as possible.
At Coast & Country, we want to ensure that every single guest enjoys a comfortable, relaxing stay.
To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk. Call us on 01942 496 507, where we can help you with:
A number of our hotels include Leisure facilities:
The following hotels have indoor pools:
Yes, all of the bedrooms have tea and coffee making facilities.
We have a number of different room types, such as Standard Rooms, Superior Rooms, Premier Rooms and Family Rooms. To find out more, browse through our selection of hotels to see more details on each room type.
Yes you can. We will need to know a few details, such as their names or booking reference and your contact details. To get in touch with us regarding this, you can follow the instructions on our Contact Us page.
The best way to amend your booking is to either call us on the telephone number provided at the top of the page, or follow the instructions on our Contact Us page.
Check in time would be from 15:00 pm and you need to vacate your room by 10:00 am the morning of your departure.
Yes there is, if not one will be available at reception.
Yes, reception will have one that will be available on request.
All beds have duvets, and blankets are available on request.
Yes we accept dogs for an additional supplement of £15 per night. Please click here to find out more.
Yes, we do sell holiday insurance. When you book a holiday with us, you should enquire about holiday insurance.
You may cancel your hotel break at any time, but if you do so you will have to pay cancellation charges based on a scale.
These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.
Yes you can book a single room. All you need to do when searching for availability on our website is change the number of people to one, our website will then do the rest for you. With all single person bookings there is a small supplement.
All of our hotels have wireless internet. Once you check into the hotel please enquire at reception for further details.
For information on wheelchair access we have a Special Help Desk which you can ring on 01942 496 507.
Bathroom towels are provided throughout your stay.
You can let us know via a number of methods, firstly if you are booking online in the Guest Information section of your booking you have the option to select a number of different requirements.
These include such things as Coeliac, Gluten Free or Diabetic. If you would prefer to speak to someone please feel free to ring the telephone number provided at the top of this page. If you have made your booking you can give us a ring on the phone number of the top of this page or follow the instructions on the Contact Us page.
You can extend your holiday during your stay subject to availability. We would suggest you let the hotel know as soon as possible to avoid disappointment.
The full balance of your holiday is due four week before you arrive. You can follow the instructions on the Contact Us page to get in touch to find out more.
You can find information on car parking for our hotels on each of our hotels pages, within the location section.
Within a couple of days of booking you should receive your holiday documents.
For more information and contact details on group booking please click here.
There are directions for various types of transport on each of our hotels pages, within the location section.
We operate a strict no smoking policy in our hotels
Yes you can take your children / grandchildren on holiday, our charges for infants and children are:
We accept a number of card, they include:
If you do not receive your booking confirmation through the post before you go, please print off your email confirmation if possible, if not your booking reference number will be fine.
If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:
0844 4999 357
Monday to Friday - 08:00 to 20:00
Saturday - 09:00 to 18:00
Sunday - 10:00 to 15:00
0844 8246 355
Monday - Friday 09:00 - 17:00
Alternatively, please contact the hotel you are staying with.
Coast and Country Hotels
Specialist Leisure Group
Wigan Pier Business Park
Visit Country Living Hotels
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Would you like to continue?Let's go! Stay here