The Imperial Tenby Hotel

I have just arrived home and re-read customer comments. I cannot believe that my parents and I have just stayed at the same place! My parents room was ok - it had been refurbished. My room on the other hand left much to be desired. As a single person, paying single supplement I was expecting more however, I got room 34 complete with undulating floor and mould! Food and service was not of a standard that I found acceptable and the entertainment was even worse (retirement?). Not to be recommended.

We stayed at the Imperial with friends over the Christmas period. The hotel was good, room was very clean and well presented and all of the staff were excellent. The food, there was more than you could eat, was of a top quality, very well presented, and served by very helpful and happy staff. The chef and his team did a really good job. Our excellent plus vote goes to Simon, the manager, who was always present, helping his staff and talking to the quests. Thanks to everyone. Happy New Year.

We thoroughly enjoyed every minute of our stay. We upgraded to the best room in the hotel - spacious with four poster bed, wide balcony with marvellous views - well worth the extra £100. All the staff were cheerful and helpful. Food was not up to the expected standard - usually not warm enough and with vegetables overcooked or kept ready too long. Our lady coach driver, exceptionally good and considerate, in a stormy gale, with floods and fallen trees reversed 1/2 mile with ease. Thank you all.

This hotel is in a great location with fantastic views. We found all the staff very friendly and helpful. We had a standard room which was pretty much as we expected, nice size but a bit tired. The bathroom was not good at all. We were expecting a shower over bath at least but only a bath. We asked to be moved to a room with shower but hotel full. Simon the manager did his very best to get us moved which we did on our last night. We would not of booked this hotel if we knew it only had a bath.

Just returned from a short break with friends from The Imperial at Tenby. Location was great and ideal for coastal walking. Stayed in the standard room which was comfortable although there was damp evident on the upper wall near the window which did not close properly. I was disappointed with the main evening meals. No Yorkshire Puddings left with the Sunday Roast, they had also run out of hash browns Sunday Morning and the tea and coffee was cold each evening which was left in flasks.

Great location in the Heart of Tenby overlooking Caldy Island and South Beach. Stayed in Sea View Premier Room. Had comfortable four poster bed, seating area, flat screen TV and spacious bathroom with bath and separate power shower and balcony with amazing sea views. Dining room overlooked the ocean and food was beautiful with good menu choice. All staff polite and professional. Angela, Angelique and Sophie on reception went out of their way to make sure our stay was most enjoyable. An overall enjoyable stay.

Many thanks to the Management and staff of the Imperial. My husband was suddenly taken ill on the last day of our stay and even though we had just checked out the staff took the time to arrange that our luggage was stored while I accompanied my husband to hospital. On my return they had arranged for a complimentary room for me for that night. Their kindness and care made a stressful situation much easier to cope with.

We returned from our trip on 6th April, having booked a premier room with sea view for four nights. Parking in Tenby is difficult and we paid £20 to park at the Rectory field’s car park. Getting one large case to our room was difficult, going up in the lift meant we then had to go down steep stairs. There are a lot of elderly people staying at the hotel, that is not a problem, but I did wonder how they got their cases to their room, I struggled and I am in my mid forties! Our room was lovely and big, and had a balcony we could sit on, although the cheap garden bench was in danger of breaking. There was a patio area outside/below which was overgrown with weeds and had broken tiles, and an unloved looking wooden staircase, this was also visible from the upper bar area. Inside the room the four poster bed looked promising, although closer examination revealed very weak loose joints, not good for a romantic week away! The bathroom was nice, but had blackening in the grout and sealant in the shower cubicle. In the bedroom there was a hairgrip on the carpet and excessive dust build-up next to skirting boards/corners. The floor was incredibly bouncy, and baby upstairs made its presence felt, though I wear earplugs when away, so not too much of a problem. Overall we liked the room. I echo other's comments about helpful staff, and the good but basic menu. We did not pay extra for Steak as I felt the premium was too high. I was interested to read of the other reviewers sickness, as I was forced to use both toilet and adjacent bath at the same time just after midnight one night! You may be surprised that we did actually like our stay, I will send my comments to the hotel.

This was a belated birthday stay. From the moment we arrived we were delighted! Sophie on reception was helpful and pleasant and when we arrived in our room we were greeted by a room practically the size of our downstairs at home, with a private balcony overlooking the beach and stunning views of St Catherine's and Caldy Island. We had a very large bathroom with a super power shower and bath. The four poster bed was huge and comfortable. We also had a sofa, coffee table and a dressing table.

Just returned after a lovely weekend and felt I had to thank the hotel again for a memorable stay. We stayed in room 25 the premier room, it was excellent and worth every penny. The sea view was absolutely stunning. Thank you again we can't wait to return.

This is the third time my wife and I have stopped at this hotel, the hotel decor has changed quite a lot since our last visit (for the better).The food was wonderful a different menu at ever dinner and very well cocked. We had a problem at home during our stay the help we were given by the reception staff was wonderful. I would defiantly recommend this hotel. My sincere thanks to all the staff.

Have just come back from a New Year's 3 day break. The staff were fantastic very helpful and polite, the food you couldn't fault it was fabulous, and the entertainer Ian on New Year’s Eve was brilliant!!! My only gripe was our room it was very dated and the windows need replacing as they didn't shut properly, the bathroom needs attention as well.

Very good food, good dining room overlooking the sea. Entertainment provided; parking near-by. Large bedroom with good bathroom. Excellent staff. No negatives!

We recently had a short break holiday at the Imperial. We were given room 41, a very pleasant room with a view over the town, comfortable and spotlessly clean. The dining room, with lovely sea views, and bar were well organised and the food was excellent. All the staff were friendly and helpful, particularly Angelique, Sophie and Phil, when my wife had an accident in the street and broke her arm. We shall be more than happy to recommend the Imperial to any future guests.

We had a wonderful holiday at the Imperial in July 2011. Peter the manger was so helpful and jolly. The flowers for Nanny were such a special touch. Our room was very big, clean and with a view to remember! The views from the hotel dining room are wonderful. The staff are very friendly, caring and obliging. Phoebe 8, Izzy 6, Nanny 100 all say see you soon!! Tenby and the surrounding beaches are magical. With or without Harry Potter!!! Thank you again. Vicky Cook and family. From North Wales. X

We really enjoyed our stay at the Imperial Hotel. We had superior room with fantastic views of the sea. The staff were all very helpful and nothing was too much trouble. We look forward to returning again and made enquiries about New Year and thought the price very reasonable. Lastly the food was delicious, well cooked and perfectly presented.

Second time I have stayed here now and can’t recommend it enough, nice rooms, excellent food and service. Perfect location and the views from the restaurant are breath taking.

Had a lovely stay, staff great and helpful. But hotel a bit dusty and bathroom lacked shelves or function. Would stay again and have recommended to friends and family.

Just returned from a lovely weekend in Tenby, 10 of us stayed at The Imperial and had a fabulous time... Our room was great, it was a lot bigger than the rest of our friends & our view was outstanding, huge window which enabled us to see the Sea from our bed. I think the Hotel has just undergone a refurbishment, Bars, lounge Restaurant are lovely, really can’t say anything negative about it. Staff very helpful - Thank you to Roma for putting up with our endless requests for extra Toast... :-)

Returned just before Christmas from our fourth visit to the Imperial in 2010. It has a lovely location, and superb manager and staff. Nothing is too much trouble. A real ‘home from home’. So good we are booked to go four times in 2011.

We have stayed at several of the coast and country hotels and this is by far the best, we has a superior room which was well worth the extra money.

Just returned, what a lovely hotel with lovely staff. Clean, Tidy and fantastic Views. Think we might have a deluxe room next time. Hotel has recently been upgraded and is being well looked after by the staff. Congratulations to Manager and Staff. Will be returning soon.

Its brill, and the staff are brill as well. Had a wonderful stay, would go again.