Frequently Asked Questions
Below is a few of our Frequently Asked Questions, if you don't see an
answer to your question, please do not hesitate to contact us. Our
reservations team will get back to you as soon as possible.
What types of breaks do you do?
We offer a wide variety of breaks including:
With each of these breaks you have the option of bed and breakfast or dinner, bed and breakfast.
We also offer a number of themed breaks, take a look here
At Coast & Country, we want to ensure that every single guest enjoys a comfortable, relaxing stay. To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk.
Call our Special Help Desk on 01942 496 507
We can help you on:
- Hotel access.
- Accessibility of public areas.
- Disabled friendly rooms.
- Information on disabled car parking.
- Availability of mobile aids.
Get In Touch
Have you got a question that is not on our list? If so feel free to get in touch with us via these options:
Email - Click here to contact us.
Phone - Call 0844 499 9357
What leisure facilities do you offer at your hotels?
A number of our hotels include Leisure facilities:
The St George Hotel in Harrogate has a Gym and Indoor Swimming Pool. More information can be found here.
The George Hotel in Chollerford has a Gym, Sauna and Indoor Swimming Pool. More information can be found here.
The Pitlochry Hydro Hotel in Pitlochry has Gym and Indoor Swimming Pool. More information about the facilities can be found here.
The Derwentwater Hotel in Keswick has access to our partner health spa. It's a five minute drive from the hotel and is equipped with indoor swimming pool, gym and sauna. You can also arrange for spa treatments (Charges may apply for treatments).
For further details on swimming pool please see the next question down.
Which hotels have swimming pools?
The following hotels have indoor pools:
The Pitlochry Hotel - Pitlochry
The St George Hotel - Harrogate
The George Hotel - Chollerford
The Derwentwater Hotel - Keswick (Not on site, about a three mile / five minute drive)
The Following hotels have outdoor pools:
The Savoy Hotel - Bournemouth
Do the rooms have tea/coffee making facilities?
Yes, all of the bedrooms have this facility.
What room types do you have?
We have a number of different room types, to find out more take a look here
I have family / friends saying at your hotel. Can I arrange for a gift pack?
Yes you can. We need to know a few details like their names or booking reference and your contact details. You can then ring us on the telephone number at the top of this page or contact us here
For details on our Welcome Packs please click here
I need to amend my booking. How do I do that?
The best way to amend your booking is to either ring us on the telephone number at the top of this page or to contact us here
What time can we check in to the room?
Check in time would be from 15:00 pm and you need to vacate your room by 10:00 am the morning of your departure.
Is there a hair dryer in the room?
Yes there is, if not one will be available at reception.
Is there an Iron and Ironing board available?
Yes, reception will have one that will be available on request.
Do the beds have duvets or sheets and blankets?
All beds have duvets, and blankets are available on request.
Can I take my pet on holiday?
Our dog friendly hotels are The Derwentwater Hotel in Keswick and The George Hotel in Chollerford. The other hotels don't accept dogs, with the exception to registered guide dogs.
Do you sell holiday insurance?
Yes, we do sell holiday insurance. When you book a holiday with us, please enquire then. If booking online insurance will be offered to you in the Extras section.
Who do I contact if I have further questions?
If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:
Reservations Monday to Friday - 08:00 to 20:00
Saturday - 09:00 to 18:00
Sunday - 10:00 to 15:00
0844 4999 359 - Booking Enquiries
0844 8246 355 - Customer Services (Monday - Friday 09:00 - 17:00)
Alternatively, please contact the hotel you are staying with.
You can also email our support team by contacting us here
Coast and Country Hotels,
What happens if I cancel my holiday?
You may cancel your hotel break at any time, but if you do so you will have to pay us cancellation charges based on a scale. These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.
Can I book a single room and is there a supplement?
Yes you can book a single room. All you need to do when searching for availability on our website is change the number of people to one, our website will then do the rest for you. With all single person bookings there is a small supplement.
Which hotels have wireless internet connection?
All of our hotels have wireless internet in the public areas. Once you check into the hotel please enquire.
Is there wheelchair access at your hotels?
For information on wheelchair access we have a Special Help Desk which you can ring on 01942 496 507.
How do I book a certain room?
The best way to book a certain room is to book online and once you have made your booking take note of your booking reference. Then you can email our Reservation Team Here
letting them know which room you want to reserve.
At times of the year you may not be able to book your desired room due to availability, we suggest you book early to avoid disappointment.
Are towels provided?
Bathroom towels are provided throughout your stay.
Who do I advise about dietary needs?
You can let us know via a number of methods, firstly if you are booking online in the Guest Information section of your booking you have the option to select a number of different requirements. These include such things as Coeliac, Gluten Free or Diabetic.
If you would prefer to speak to someone please feel free to ring the telephone number provided at the top of this page.
If you have made your booking you can give us a ring on the phone number of the top of this page or get in touch with us here
Can I extend my break during my stay?
You can extend your holiday during your stay subject to availability. We would suggest you let the hotel know as soon as possible to avoid disappointment.
When is the balance of my holiday due?
The full balance of your holiday is due four week before you arrive. For balance payments please click here
What is car parking like?
For more information on hotel car parking please see here
Will I receive confirmation through the post?
Within a couple of days of booking you should receive your holiday documents.
I would like to make a group booking of 20 or more people. Who should I contact?
For more information and contact details on group booking please look here
Can I get directions to your hotel?
If you are looking for driving directions to our hotels please look here
Can I take my children or grandchildren?
Yes you can take your children / grandchildren on holiday, our charges for infants and children are:
2 years old and under - Free of charge.
3 to 8 years old - 50% reduction.
9 to 12 years old - 25% reduction.
13 years and over - full adult price.
What credit and debit cards do you accept?
We accept a number of card, they include: Debit cards:
Solo Credit cards:
What happens if I do not receive my confirmation before I go on holiday?
If you do not receive your booking confirmation through the post before you go, please print off your email confirmation if possible, if not your booking reference number will be fine.