To book by phone, or for help & advice 0844 499 9357

Open Hours: Mon - Fri 8am-8pm

Sat 9am-6pm | Sun 9am-6pm

Frequently Asked Questions

Below is a few of our Frequently Asked Questions, if you don't see an answer to your question, please do not hesitate to contact us. Our reservations team will get back to you as soon as possible.

What types of breaks do you do?

We offer a wide variety of breaks including:

Weekend Breaks
  • Two night weekend breaks starting on Friday or Saturday
  • Three night weekend breaks starting on Friday
Midweek Breaks
  • Two night midweek breaks starting on Monday
  • Two night midweek breaks starting on Wednesday
  • Four night midweek breaks starting on Monday
Other Breaks
  • Seven night breaks starting on Monday or Friday during the summer months

With each of these breaks you have the option of bed and breakfast or dinner, bed and breakfast.

We also offer a number of themed breaks, take a look here

Disabled Access

At Coast & Country, we want to ensure that every single guest enjoys a comfortable, relaxing stay. To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk.

Call our Special Help Desk on 01942 496 507

We can help you on:

  • Hotel access.
  • Accessibility of public areas.
  • Disabled friendly rooms.
  • Information on disabled car parking.
  • Availability of mobile aids.

Which hotels have swimming pools?

The following hotels have indoor pools:
          The Pitlochry Hotel, Pitlochry
          The St George Hotel
          The George Hotel, Chollerford
          The Derwentwater Hotel, Keswick (Not on site, about a three mile / five minute drive) 

The Following hotels have outdoor pools:
          The Savoy Hotel, Bournemouth

What time can we check in to the room?

Check in time would be from 15:00 pm and you need to vacate your room by 10:00 am the morning of your departure

Do the rooms have tea/coffee making facilities?

Yes, all of the bedrooms have this facility

Can I take my pet on holiday?

Our dog friendly hotels are The Derwentwater Hotel in Keswick and The George Hotel in Chollerford. The other hotels don't accept dogs, with the exception to registered guide dogs.

Do the beds have duvets or sheets and blankets?

All beds have duvets, and blankets are available on request

Is there a hair dryer in the rooms?

Yes there is, if not one will be available at reception

Is there an Iron and Ironing board available?

Yes, reception will have one that will be available on request

Do you sell holiday insurance?

Yes, we do sell holiday insurance. When you book a holiday with us, please enquire then.

Who do I contact if I have further questions?

If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:


Reservations Monday to Friday - 08:00 to 20:00
Saturday - 8am to 6pm
Sunday - 9am to 6pm

0844 4999 359 - Booking Enquiries

0844 8246 355 - Customer Services (Monday - Friday 09:00 - 17:00)

Alternatively, please contact the hotel you are staying with.


You can also email our support team by Contacting Us Here

Coast and Country Hotels,

Victoria Mill,
Miry Lane,

What happens if I cancel my holiday?

You may cancel your hotel break at any time, but if you do so you will have to pay us cancellation charges based on a scale. These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.