At Coast & Country, we want to ensure that every single guest enjoys a comfortable, relaxing stay. To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk.
Call our Special Help Desk on 01942 496 507
We can help you on:
- Hotel access.
- Accessibility of public areas.
- Disabled friendly rooms.
- Information on disabled car parking.
- Availability of mobile aids.
Which hotels have swimming pools?
The following hotels have indoor pools:
The Pitlochry Hotel, Pitlochry
The St George Hotel
The George Hotel, Chollerford
The Derwentwater Hotel, Keswick (Not on site, about a three mile / five minute drive)
The Following hotels have outdoor pools:
The Savoy Hotel, Bournemouth
What time can we check in to the room?
Check in time would be from 15:00 pm and you need to vacate your room by 10:00 am the morning of your departure
Do the rooms have tea/coffee making facilities?
Yes, all of the bedrooms have this facility
Can I take my pet on holiday?
Our dog friendly hotels are The Derwentwater Hotel in Keswick and The George Hotel in Chollerford. The other hotels don't accept dogs, with the exception to registered guide dogs.
Do the beds have duvets or sheets and blankets?
All beds have duvets, and blankets are available on request
Is there a hair dryer in the rooms?
Yes there is, if not one will be available at reception
Is there an Iron and Ironing board available?
Yes, reception will have one that will be available on request
Do you sell holiday insurance?
Yes, we do sell holiday insurance. When you book a holiday with us, please enquire then.
Who do I contact if I have further questions?
If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:
Reservations Monday to Friday - 08:00 to 20:00
Saturday - 8am to 6pm
Sunday - 9am to 6pm
0844 4999 359 - Booking Enquiries
0844 8246 355 - Customer Services (Monday - Friday 09:00 - 17:00)
Alternatively, please contact the hotel you are staying with.
You can also email our support team by Contacting Us Here
Coast and Country Hotels,
What happens if I cancel my holiday?
You may cancel your hotel break at any time, but if you do so you will have to pay us cancellation charges based on a scale. These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.