Frequently Asked Questions
Below is a few of our Frequently Asked Questions, if you don't see an answer to your question, please do not hesitate to contact us. Our reservations team will get back to you as soon as possible.
What types of breaks do you do?
We offer a wide variety of breaks
Weekend Breaks
- Two night weekend breaks starting on Friday
- Three night weekend breaks starting on Friday
Midweek Breaks
- Two night midweek breaks starting on Monday
- Two night midweek breaks starting on Wednesday
- Four night midweek breaks starting on Monday
With each of these breaks you have the option of bed and breakfast or dinner, bed and breakfast
Which hotels have swimming pools?
The following hotels have indoor pools:
The Pitlochry Hotel, Pitlochry
The George Hotel, Chollerford
The Derwentwater Hotel, Keswick (Not on site, about a three mile / five minute drive)
The Following hotels have outdoor pools:
The Savoy Hotel, Bournemouth
The Imperial Hotel, Exmouth
What time can we check in to the room?
Check in time would be from 15:00 pm and you need to vacate your room by 11:00 am the morning of your departure
Do the rooms have tea/coffee making facilities?
Yes, all of the bedrooms have this facility
Can I take my pet on holiday?
Our dog friendly hotel is the Derwentwater Hotel in Keswick. The other hotels don't accept dogs, with the exception to registered guide dogs.
Do the beds have duvets or sheets and blankets?
All beds have duvets, and blankets are available on request
Is there a hair dryer in the rooms?
Yes there is, if not one will be available at reception
Is there an Iron and Ironing board available?
Yes, reception will have one that will be available on request
Do you sell holiday insurance?
Yes, we do sell holiday insurance. When you book a holiday with us, please enquire then.
Who do I contact if I have further questions?
If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:
Phone
Reservations Monday to Friday - 08:00 to 20:00
Saturday - 8am to 6pm
Sunday - 9am to 6pm
0844 4999 357 - Hotel Breaks
0844 824 6355 - Customer Services (Monday - Friday 09:00 - 17:00)
Alternatively, please contact the hotel you are staying with.
Email
You can also email our support team using the contact us link at the top of the page.
Writing
Coast and Country Hotels,
Victoria Mill,
Miry Lane,
Wigan,
WN3 4AG
What happens if I cancel my holiday?
You may cancel your hotel break at any time, but if you do so you will have to pay us cancellation charges based on a scale. These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.
Click on the hotels below to see their position on the map.
- The Windermere Hotel
- The Charlecote Pheasant Hotel
- The Grand Atlantic Hotel
- The Portpatrick Hotel
- The Pitlochry Hydro Hotel
- The George Hotel
- The New Southlands Hotel
- Derwent Manor Apartments
- The Imperial Tenby Hotel
- The Derwentwater Hotel
- The Ship and Castle Hotel
- The Golden Lion Hotel
- The St George Hotel
- The Savoy Hotel
- The Imperial Exmouth Hotel
- The Lansdown Grove Hotel
- The Invercauld Arms Hotel
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