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Privacy Policy

Coast and Country Hotels is committed to protecting your privacy and this Privacy Policy sets out the nature of the information we collect, how we collect it, and what happens to it.

Your information

This means facts such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information as appropriate in order to ensure it is up-to-date and fully accurate.

Our use of your information

We may disclose your information to our suppliers and service providers so that we can provide you with your holiday services such as insurance, etc. Only information that is necessary for this purpose is disclosed.

We may use your information for the purposes under which we are registered with the Information Commissioner under the Data Protection Act. We may also disclose your information to companies who carry out data processing services on our behalf such as for administration, business management, operations, research and analysis, marketing, monitoring, analysis and other normal business practices. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

Some of the data we collect about you, such as relating to health, may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if you become ill and your illness is infectious, we may need to make special arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to our use of your information in the manner described above, we cannot accept your booking.

Direct marketing material

We may from time to time contact you by post, email or telephone with information on holidays and related services, brochures, offers, new products, forthcoming events or promotions.

You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information.

If you do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

You're Rights

You have the right to request in writing a copy of the information we hold about you and to correct any inaccuracies in your information by completing our Data Subject Access Request Form.

You have the right to ask in writing not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.

Links to other websites

If you are making a purchase or other process-led transactions, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link.

Aggregated information

We may collect aggregate information relating to customer trends and patterns and may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

Monitoring

To ensure that we carry out our instructions accurately, to help improve our service and in interest of security, we may monitor and/or record telephone calls and customer transactions and activities on our website. All recordings are and shall remain our sole property.

Changes to the Privacy Policy

We reserve the right to make changes to this Policy as required. Updates will be shown on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy. This Privacy Policy was last updated: August 2013.

Use of cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Coast and Country Hotels uses cookies to keep track of what you want to purchase and what you have searched for.

To book breaks online, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and you’ll still be able to book online. Most web browsers have cookies enabled.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the sites. For example, they help us to identify and resolve errors and to improve your experience for your next visit.

We're providing this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.