Our use of your information
We may disclose your information to our suppliers and service providers so that we can provide you with your holiday services such as insurance, etc. Only information that is necessary for this purpose is disclosed.
We may use your information for the purposes under which we are registered with the Information Commissioner under the Data Protection Act. We may also disclose your information to companies who carry out data processing services on our behalf such as for administration, business management, operations, research and analysis, marketing, monitoring, analysis and other normal business practices. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
Some of the data we collect about you, such as relating to health, may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if you become ill and your illness is infectious, we may need to make special arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to our use of your information in the manner described above, we cannot accept your booking.
Direct marketing material
We may from time to time contact you by post, email or telephone with information on holidays and related services, brochures, offers, new products, forthcoming events or promotions.
You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information.
If you do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.
You have the right to request in writing a copy of the information we hold about you and to correct any inaccuracies in your information by completing our Data Subject Access Request Form.
You have the right to ask in writing not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.
Links to other websites
We may collect aggregate information relating to customer trends and patterns and may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
To ensure that we carry out our instructions accurately, to help improve our service and in interest of security, we may monitor and/or record telephone calls and customer transactions and activities on our website. All recordings are and shall remain our sole property.
To book breaks online, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and you’ll still be able to book online. Most web browsers have cookies enabled.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the sites. For example, they help us to identify and resolve errors and to improve your experience for your next visit.
We're providing this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.