Coast & Country Hotels is a name you can trust to provide an excellent experience at a great value price. We are always aiming to improve what we do and for this we have been recognised with numerous awards and accreditations. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. We have been awarded a prestigious TripAdvisor Certificate of Excellence and we have also been shortlisted for several prestigious industry awards, including British Travel Awards and TTG Travel Awards.
| ||Hospitality Assured is the quality standard created by the Institute of Hospitality and accredited businesses must demonstrate they meet the awards standard for service and business excellence. Hospitality Assured is a process of continuous improvement to encourage businesses to look at their own operation from the customer’s perspective and to see where improvements should be made to benefit the business. This is done by looking at how businesses score against the criteria in Hospitality Assured's nine step standard from customer research through to service delivery. |
| ||Coast and Country Hotels are proud to hold the prestigious Excellence through People award from the British Hospitality Association which recognises and encourages best employment practices on recruitment, training and development, recognition and rewards, benefits and employment policies. |
The aims of an Excellence through People employer is to encourage the development of employees to full potential through training, development, communication and involvement. This underlines Coast and Country Hotels commitment to training and developing our staff to help towards the achievement of both personal and business goals.
| ||Coast & Country Hotels are totally committed to the training, development and well being of all of our people. Investors in People is a nationally recognised framework that helps organisations to improve their performance and realise their objectives through the effective management and development of their people. Having Investors in People accreditation involves working to a sophisticated framework of best practice. Regular Independent reviews are undertaken independently by Investors In People assessors to ensure that companies who have achieved accreditation continue to work within this framework. |
| ||The British Travel Awards are the UK's leading consumer travel awards. Voted for by the Great British public, an award nomination from the BTA is a seal of approval from the people who really matter – our customers. For this reason, we were delighted to receive recognition from the BTAs in 2014, as a finalist in the award for Best UK Mid-scale Hotel Group. |
| || The TripAdvisor Certificate of Excellence award is given to hotels that consistently achieve outstanding reviews from guests on Trip Advisor. In order to qualify for the award, hotels need to maintain an overall 4-star or above TripAdvisor rating as well as receiving a qualifying number of reviews. Receiving this prestigious award places a hotel in the top-performing 10% of all hotels worldwide on TripAdvisor, so we're incredibly proud of our hotels that have obtained this recognition. |
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The Trusted Merchant award is only available to Feefo merchants, and based upon the data received over the duration of the previous year.
To gain Gold Trusted Merchant status, a business is required to receive an average Service Rating of between 95% and 100%, over a minimum number of individual feedbacks.
The ratings and reviews collated by Feefo are verified via review data, which ensures that only those guests that have genuinely stayed with us are invited to provide feedback.